Oceanus Watch: Steinhausen Quad Automatic Watch Winder Burl-Wood Review

Average Reviews:
3.0 out of 5 stars

(More customer reviews)Purchased from SkyMall.It showed up looking like a nice quality winder for my Rolex and Breitling watches.However, after about a week I noticed that I could suddenly hear the motor when the winders turned.After only one month the noise was so loud that we had to unplug the winder at night because it would wake us up...and mind you, the winder was on the opposite end of our 18ft bedroom!

I put several calls and e-mails in Steinhausen with NO reply!I finally made one last ditch effort and contacted SkyMall.Their customer service was excellent and they told me that they would contact Steinhausen on my behalf.Funny, because suddenly Steinhausen was willing to help once SkyMall called for me.It took about a month but a replacement unit was shipped out directly from Steinhausen.There was no RA number or information for the defective unit.I again called Steinhausen and sent e-mail with no reply.I decided that I was going to just throw away the bad unit when I received an e-mail from Steinhausen stating they were going to charge me because I never shipped back the defective winder?!They finally e-mailed me a shipping label when I replied to that e-mail.Needless to say I found Steinhausen to have terrible customer support!!!

Unfortunately, only after a month the replacement winder also started to develop a loud grinding sound.I sprayed a little WD-40 and it helped for about a week but then the sound came back louder than ever.I have since unplugged this winder too because it would wake us up in the middle of the night...it is THAT loud!!

I again contacted Steinhausen and never did get a reply...I gave up and decided I'd try to open the thing and see why it was so loud.To my astonishment I sawthat the winder was NOT "lacquered wood" at all, instead it is shinny black paper over cheap wood!!You can get the same garbage quality winders from China on eBay for $99.

I strongly recommend that people avoid Steinhausen winders!They are terrible quality and customer service/support is even worse.I was about to purchase a more expensive $700 winder at a reputable jeweler when I stumbled across a Quad winder at Brookstone.The Brookstone unit doesn't have the extra storage and is a bit bulkier but it really is whisper quiet and high quality for the same price as the Steinhausen model.Go with the Brookstone winder or be prepared to shell out big money for a professional quality winder, but avoid the Steinhausen winder at all costs!

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Product Description:
It's not enough to just have a watch case for our finest jewelry. Today's most extravagant timepieces come equipped with automatic movement. That means they never need batteries and never need to be wound by hand. They're powered by the kinetic movement of your body when you wear them. But what if you have different watches for different occasions? Chances are some will stop from extended periods of non-use. Our specially designed automatic winding case will keep your favorite watches wound and ready for when you need them. A silent motor keeps the watches moving on dual turntables. The case is handcrafted of lacquered hardwood veneer. Eight layers of high-gloss lacquer are applied, with each layer of lacquer allowed to cure for three days before being sanded and polished by hand. The entire process requires nearly 30 days, creating a high-gloss piano finish. The interior is lined with smooth cream faux calf-hide. A bottom drawer adorned with a polished brass knob pulls out to reveal more compartments for watches, cufflinks and rings.